At SkinCeuticals, our values define who we are and guide everything we do. From the products we develop to the partnerships we build, our values ensure that we stay true to our mission of advancing skin health through science.
Our values are not just words on a wall—they are the principles that inform our decisions, shape our culture, and drive our actions every day. These values were established by our founder, Dr. Sheldon Pinnell, and have been refined through decades of experience. They represent our commitment to excellence, integrity, and genuine care for the people we serve.
We believe that a company's values are revealed not in what it says, but in what it does. That is why we hold ourselves accountable to our values and measure our success not just by financial metrics but by how well we live up to our principles. Our values create the foundation for trust—with our customers, our professional partners, our employees, and our communities.
These values are shared across our entire organization, from leadership to frontline employees. They guide how we interact with each other, how we serve our customers, and how we contribute to our communities. When everyone shares the same values, we can work together effectively toward our common goals.
Science is the foundation of everything we do. We are committed to developing products based on rigorous research and clinical evidence, not marketing trends or unproven claims. This commitment to scientific excellence sets us apart in an industry often driven by hype.
We invest heavily in research and development, maintaining state-of-the-art laboratories and partnering with leading academic institutions. Our scientists pursue fundamental understanding of skin biology, ingredient efficacy, and formulation science. This knowledge informs every product we create.
We hold ourselves to the highest standards of scientific integrity. We do not make claims we cannot support, and we are transparent about the evidence behind our products. When consumers and professionals choose SkinCeuticals, they can trust that our products will perform as promised.
Our commitment to science also means staying current with new developments. The field of skincare science evolves rapidly, and we continuously update our knowledge and practices to incorporate new insights. We are never satisfied with yesterday's discoveries—we are always pushing forward.
Quality is non-negotiable at SkinCeuticals. From the ingredients we source to the products we ship, we maintain the highest standards at every step. We believe that our customers deserve nothing less than the best, and we will never compromise quality for convenience or cost savings.
Our quality commitment begins with ingredient selection. We source only the finest raw materials from reputable suppliers who meet our rigorous specifications. Every batch of incoming material is tested to verify identity, purity, and quality before it enters our production process.
Our manufacturing facilities operate according to pharmaceutical-grade standards. We maintain clean, controlled environments, use validated processes, and conduct extensive in-process and finished product testing. Every product that leaves our facility has been verified to meet our specifications.
We also invest in quality throughout our distribution chain, ensuring that products are stored and handled properly from factory to customer. We use specialized packaging to protect sensitive formulations and monitor conditions throughout the supply chain. When you receive a SkinCeuticals product, you can be confident it is exactly as we intended.
Quality extends to every customer interaction. From the information on our website to the service provided by our customer care team, we strive for excellence in everything we do. Quality is not just a department—it is a company-wide commitment.
We believe that trust is built through honest, transparent communication. We tell the truth about our products, our practices, and our company. We do not exaggerate, mislead, or hide information that our customers and partners need to make informed decisions.
Our product claims are backed by evidence. We share the results of our clinical studies, explain the science behind our formulations, and acknowledge the limitations of what skincare can achieve. We want our customers to have realistic expectations based on accurate information.
We are transparent about our ingredients and formulations. We provide detailed information about what is in our products and why. We believe that consumers have a right to know what they are putting on their skin and make choices accordingly.
We also hold ourselves accountable for our mistakes. When problems arise, we address them openly and work to make things right. We learn from our errors and use them to improve. This accountability is essential to maintaining trust.
We believe in the value of professional expertise. That is why we work primarily through dermatologists, plastic surgeons, and other skincare professionals who can provide personalized guidance to their patients. This professional focus is central to our identity and our approach to skin health.
We view our professional partners as collaborators, not just customers. We provide them with education, support, and tools to help them serve their patients better. We listen to their feedback and incorporate their insights into our product development. This two-way relationship benefits everyone involved.
We respect the expertise of our professional partners and support their role as trusted advisors. We do not try to replace professional guidance with marketing messages. Instead, we provide information that professionals can use to make informed recommendations for their patients.
Our professional focus also means we are selective about distribution. We do not sell through mass-market channels that cannot provide appropriate guidance and support. This selectivity ensures that our products are used appropriately and that customers have access to professional advice when needed.
Behind every product we make is a real person with real skincare concerns. We never lose sight of this fact. Our ultimate purpose is to help people achieve healthier, more beautiful skin, and we approach this mission with genuine care and compassion.
We listen to our customers. Their questions, concerns, and feedback inform our product development, our service improvements, and our communication strategies. We conduct research to understand customer needs and preferences, and we act on what we learn.
We are committed to accessibility. We work to make our products available to those who can benefit from them, and we provide information and support to help customers make the most of their skincare routines. We want everyone to be able to achieve their skin health goals.
When customers have problems, we respond with empathy and urgency. Our customer service team is trained to listen, understand, and resolve issues quickly and fairly. We view every customer interaction as an opportunity to demonstrate our values.
The science of skincare is constantly evolving, and we are committed to staying at the forefront of new developments. We invest in research, explore new ingredients and technologies, and continually seek ways to improve our products and services.
Innovation for us is not about novelty for its own sake. It is about finding better ways to help people care for their skin. We evaluate new ideas based on scientific merit and potential benefit, not just because they are new or trendy.
We encourage creativity and experimentation within our organization. We know that breakthrough innovations often come from unexpected places, and we create an environment where new ideas can be explored. At the same time, we apply rigorous evaluation to ensure that only the most promising concepts are developed into products.
We also recognize that innovation extends beyond products. We continuously look for better ways to serve our customers, support our partners, and operate our business. This commitment to improvement pervades every aspect of our company.
We believe that caring for skin should not harm our planet. We are committed to sustainable practices that minimize our environmental impact while maintaining the product quality and efficacy our customers expect.
We approach sustainability systematically, setting measurable goals and tracking our progress. We focus on the areas where we can have the greatest impact, including packaging, energy use, and supply chain practices. We are transparent about both our achievements and the work that remains.
We recognize that sustainability is a journey, not a destination. We are committed to continuous improvement and to doing better each year. We learn from our own experience and from others, and we are willing to invest in changes that will benefit the environment.
We also believe in collective action. Environmental challenges require industry-wide solutions, and we participate in initiatives that bring together companies, NGOs, and governments to address sustainability issues. Together, we can achieve more than any one organization acting alone.
Our employees are our greatest asset. We are committed to creating an environment where talented people can do their best work, develop their skills, and advance their careers. We believe that investing in our people benefits everyone—our employees, our customers, and our company.
We provide comprehensive training and development opportunities for employees at all levels. We believe that continuous learning is essential in a rapidly evolving industry, and we support employees who seek to expand their knowledge and capabilities.
We value diversity and inclusion. We believe that diverse perspectives lead to better decisions and more innovative solutions. We are committed to creating a workplace where everyone feels welcome, respected, and able to contribute their full potential.
We also believe in fair treatment and compensation. We offer competitive salaries and benefits, maintain safe and healthy working conditions, and treat all employees with dignity and respect. We hold ourselves to the same ethical standards in how we treat our people as in how we conduct our business.
We believe that successful companies have a responsibility to give back to their communities. We support causes related to health, education, and the environment through charitable giving, volunteer programs, and partnerships with nonprofit organizations.
Our community involvement reflects our core values and expertise. We particularly support initiatives related to dermatological research, skin cancer prevention, and access to skincare for underserved populations. These focus areas allow us to make the greatest impact with our contributions.
We encourage our employees to participate in community service and provide support for their volunteer activities. We believe that giving back benefits not only our communities but also our employees, who gain fulfillment from helping others.
We also contribute through our core business activities. By developing effective skincare products and supporting dermatological research, we help improve skin health for millions of people. This contribution to public health is central to our mission.
Values are only meaningful if they are practiced consistently. We work to ensure that our values are reflected in every decision, every interaction, and every product we make. This requires vigilance, accountability, and continuous effort.
We incorporate our values into our hiring and performance management processes. We look for candidates who share our values and evaluate employees not just on what they achieve but how they achieve it. Living our values is a expectation for everyone in our organization.
We regularly assess how well we are living up to our values. We solicit feedback from employees, customers, and partners, and we use this input to identify areas for improvement. We are not complacent—we are always looking for ways to better embody our principles.
When we fall short of our values, we acknowledge it and take action. We do not make excuses or rationalize. We hold ourselves accountable and work to do better. This honesty is itself a reflection of our values.
Our values come to life in every product we make and every interaction we have. Experience the SkinCeuticals difference for yourself.
