Your privacy matters to us. This policy explains how we collect, use, protect, and share your personal information when you interact with SkinCeuticals through our website, stores, and services.
Last Updated: January 1, 2024
Effective Date: January 1, 2024
SkinCeuticals ("we," "us," "our," or the "Company") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of personal information when you visit our website, use our mobile applications, visit our retail locations, or otherwise interact with us.
We encourage you to read this Privacy Policy carefully to understand our practices. By using our services or submitting personal information to us, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to information collected through:
We collect various types of information about you, including information you provide directly, information collected automatically when you use our services, and information from third-party sources.
When you interact with us, you may provide the following types of personal information:
When you visit our website or use our services, we automatically collect certain information, including:
We may receive information about you from other sources, including:
We use the information we collect for various purposes, including:
We may share your personal information in the following circumstances:
We share information with third-party service providers who perform services on our behalf, such as:
These service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.
We may share information with our authorized professional partners (dermatologists, spas, retailers) who offer our products and services. We may also share information with joint marketing partners for promotions and offers that may interest you.
If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
We may disclose your information if required to do so by law or in response to valid requests by public authorities, such as a court or government agency. We may also disclose information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We may share your information with third parties when you have given us your consent to do so.
Depending on your location, you may have certain rights regarding your personal information. These rights may include:
You may have the right to request access to the personal information we hold about you and to receive a copy of your information in a portable format.
You may have the right to request that we correct inaccurate or incomplete personal information we hold about you.
You may have the right to request that we delete your personal information, subject to certain exceptions.
You may have the right to opt out of the "sale" or "sharing" of your personal information, as those terms are defined under applicable law.
You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any promotional email you receive. You can opt out of text messages by replying "STOP" to any promotional text. Please note that you may continue to receive transactional communications related to your orders and account.
You can manage cookie preferences through your browser settings or through our cookie consent tool. Please see our Cookie Policy for more information.
To exercise your privacy rights, please visit our Privacy Request page or contact us using the information provided below. We will respond to your request in accordance with applicable law.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
While we strive to protect your personal information, no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information transmitted to or stored on our systems.
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context and our legal obligations.
When determining retention periods, we consider:
Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child under 16, please contact us immediately.
Your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. When we transfer personal information internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses approved by relevant authorities.
Our website may contain links to third-party websites, applications, and services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit or use. We are not responsible for the privacy practices of third parties.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about our practices.
If we make material changes to this Privacy Policy, we will provide notice through our website or by other means, such as email, as required by law.
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These include:
For more information about your California privacy rights, please see our Notice at Collection.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
For privacy-related requests, you may also visit our Privacy Requests page.
Information about the personal data we collect
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