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BUILD MY ROUTINE SKINCARE BEST SELLERS SKIN CONCERNS LEARN SERVICES ABOUT US HOLIDAY GIFT GUIDE
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US (EN) Find a Professional Customer Service My Account My Cart

Customer Service

We are here to help with any questions about your order, products, or skincare needs. Our dedicated team is committed to providing you with exceptional service and support.

How Can We Help You?

Our customer service team is available to assist you with questions about orders, products, returns, and more. Choose the option that best fits your needs to get help quickly.

Live Chat

Chat with a customer service representative in real time for immediate assistance.

Available Mon-Fri 9AM-6PM EST

START CHAT

Call Us

Speak directly with a customer service representative over the phone.

1-800-771-9499

Mon-Fri 9AM-6PM EST

Email Us

Send us an email and we will respond within 24-48 business hours.

CONTACT FORM

Quick Links

Orders & Shipping

  • Track Your Order
  • Shipping Information
  • Order Modifications
  • Returns & Exchanges

Products & Skincare

  • Skincare Consultation
  • Product Ingredients
  • How to Use Products
  • Find Authorized Retailers

Account & Rewards

  • SkinCeuticals Rewards
  • Auto-Replenishment
  • Gift Cards
  • Communication Preferences

Return Policy

We want you to be completely satisfied with your purchase. If you are not happy with a product for any reason, you may return it within 30 days of delivery for a full refund.

  • Products must be in their original packaging and at least 75% full
  • Include your order number and reason for return
  • Original shipping charges are non-refundable
  • Refunds are processed within 5-7 business days after we receive your return

To initiate a return, please contact our customer service team or visit the Returns section in your account.

Frequently Asked Questions

How do I track my order?

You can track your order by visiting our Order Status page and entering your order number and email address. You will also receive tracking information via email when your order ships.

How long does shipping take?

Standard shipping takes 5-7 business days, expedited shipping takes 2-3 business days, and overnight shipping delivers by the next business day. Orders placed before 2 PM EST on business days typically ship the same day.

Can I change or cancel my order?

We process orders quickly, so changes may not be possible once your order is placed. Please contact us immediately if you need to make changes, and we will do our best to accommodate your request.

Do you ship internationally?

Currently, we ship to addresses within the United States. For international orders, please visit our international website or contact customer service for assistance.

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Still Need Help?

Our customer service team is here to assist you with any questions or concerns.

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