We're here to help you achieve your best skin ever. Whether you have questions about products, need help with an order, or want personalized skincare advice, our dedicated team is ready to assist you.
Choose the category that best describes your inquiry for the fastest response. Our customer service team is available Monday through Friday, 9AM to 6PM EST, to assist with all your skincare needs.
Questions about tracking, shipping, returns, or payment issues? Our order support team can help resolve any issues with your purchase.
Response Time: Within 24 hours
Need help choosing products, understanding ingredients, or building a routine? Our skincare experts are here to guide you.
Response Time: Within 24-48 hours
Are you a skincare professional interested in partnering with SkinCeuticals? Learn about our professional program.
Response Time: Within 2-3 business days
We offer multiple ways to reach us so you can choose the method that works best for you:
1-800-771-9499
Monday - Friday: 9AM - 6PM EST
Average wait time: Under 5 minutes
Our phone representatives can assist with order inquiries, product recommendations, returns, and general questions. Have your order number ready for faster service.
Click the chat icon on any page during business hours to connect with a skincare specialist in real time. Live chat is perfect for quick questions and product guidance.
customerservice@skinceuticals.com
Response time: Within 24-48 hours
Email is ideal for detailed inquiries, product feedback, and non-urgent matters. Please include your order number if contacting about an order.
Fill out the form below and a member of our team will respond within 24-48 hours. Please provide as much detail as possible to help us assist you efficiently.
Before contacting us, you might find your answer in our frequently asked questions:
Once your order ships, you'll receive an email with tracking information. You can also log into your account and view your order history to track packages.
We accept returns within 30 days of purchase for unused products in original packaging. Visit our FAQ page for complete return policy details.
Orders can be modified or cancelled within 1 hour of placement. After that, orders are processed and cannot be changed. Contact us immediately if you need assistance.
Refunds are processed within 5-7 business days after we receive your return. Credits appear on your original payment method within an additional 5-10 business days.
SkinCeuticals
575 5th Avenue
New York, NY 10017
United States
For media inquiries, interview requests, and press-related matters:
Email: press@skinceuticals.com
Response Time: 2-3 business days
For skincare professionals interested in partnering with SkinCeuticals:
Email: professional@skinceuticals.com
Phone: 1-800-771-9499, ext. 2
Interested in joining the SkinCeuticals team?
Email: careers@skinceuticals.com
Visit our careers page for current opportunities.
Stay connected with SkinCeuticals for the latest product launches, skincare tips, exclusive offers, and inspiration. Follow us on social media and join our community of skincare enthusiasts.
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Note: For customer service inquiries, please use the contact methods above rather than social media DMs for the fastest response.
We value your time and strive to provide prompt, helpful responses to every inquiry.
Immediate assistance during business hours. Average wait time under 5 minutes.
Real-time support during business hours. Perfect for quick questions.
Response within 24-48 hours. Ideal for detailed inquiries.
If you're interested in professional skincare treatments using SkinCeuticals products, our network of authorized partners can help. Find a dermatologist, medical spa, or skincare professional near you who offers SkinCeuticals services.
