Connect instantly with our licensed aestheticians for personalized skincare advice, product recommendations, and answers to all your skin health questions—all from the comfort of your home.
Our Live Chat service connects you directly with licensed aestheticians who are experts in SkinCeuticals products and skincare science. Whether you are new to skincare, looking to update your routine, or have specific concerns you want to address, our team is here to help you find the right solutions.
Unlike generic customer service, our aestheticians have specialized training in skin biology, ingredient science, and the SkinCeuticals product portfolio. They can assess your concerns, recommend appropriate products, and help you build a routine that addresses your unique skin needs. It is like having a skincare professional in your pocket.
Our Live Chat service is completely free and available during extended hours to accommodate your schedule. You can chat from your computer or mobile device, making it easy to get expert advice whenever you need it. No appointments necessary—just click to connect.
Every conversation with our aestheticians is confidential. We respect your privacy and are committed to providing a comfortable, judgment-free environment where you can discuss your skin concerns openly and honestly.
Step 1: Start a Chat
Click the chat button on any page of our website or tap the button below to begin. No account or registration required—just enter your name and start chatting.
Step 2: Describe Your Concerns
Tell our aesthetician about your skin type, current routine, and any concerns you want to address. The more detail you provide, the better recommendations you will receive.
Step 3: Get Personalized Advice
Our aesthetician will analyze your needs and provide tailored product recommendations, routine guidance, and tips for achieving your skin goals.
Step 4: Shop with Confidence
Add recommended products to your cart directly from the chat, or save your recommendations for later. You will have everything you need to start your skincare journey.
Our aestheticians are prepared to help with a wide range of skincare topics and concerns:
Discuss any concerns you have about your skin, including aging, acne, hyperpigmentation, dryness, sensitivity, redness, uneven texture, and more. Our aestheticians can help identify the root causes and recommend targeted solutions.
If you are unsure what is causing your skin issues, our team can help you understand your skin better and identify patterns that may be contributing to your concerns.
Not sure which products are right for you? Our aestheticians can recommend specific products based on your skin type, concerns, and goals. They will explain what each product does and how to use it for best results.
If you are already using SkinCeuticals products, they can help you optimize your routine or suggest additions that could enhance your results.
Building an effective skincare routine can be confusing. Our aestheticians can help you create a morning and evening routine that addresses your specific needs, with clear instructions on product layering and application.
They can also help you integrate new products into an existing routine or adjust your regimen as your skin's needs change with seasons, age, or lifestyle factors.
Curious about specific ingredients like vitamin C, retinol, or hyaluronic acid? Our aestheticians can explain how these ingredients work, what benefits they provide, and which products contain them.
They can also address concerns about ingredient interactions, sensitivities, and how to introduce potent actives into your routine safely.
If you are receiving professional treatments like chemical peels, laser procedures, or injectables, our team can help you choose products that support your treatment plan and optimize your results.
They can provide guidance on pre-treatment preparation and post-treatment care using SkinCeuticals products.
Have questions about sunscreen, exfoliation, or how skin ages? Our aestheticians are happy to share their knowledge and help you understand the science behind effective skincare.
Education empowers you to make better decisions about your skincare and get more out of the products you use.
Our Live Chat aestheticians are licensed professionals with extensive training in skincare science and the SkinCeuticals product portfolio. They undergo rigorous education to ensure they can provide accurate, helpful advice on any skincare topic.
Each aesthetician has completed our comprehensive training program, which covers skin biology, ingredient science, product formulation, and customer communication. They also receive ongoing education to stay current with the latest developments in skincare.
Our team is passionate about skincare and genuinely cares about helping you achieve your goals. They approach every conversation with empathy, patience, and a commitment to providing the best possible guidance.
While our aestheticians can provide general skincare advice and product recommendations, they are not licensed to diagnose skin conditions or provide medical advice. For concerns that may require medical attention, they will recommend consulting with a dermatologist.
Our Live Chat service is available during extended hours to accommodate different schedules and time zones:
During peak times, you may experience a brief wait to connect with an aesthetician. We appreciate your patience and assure you that the wait is worth it for personalized, expert advice.
If you need assistance outside of Live Chat hours, you can submit a question through our contact form and an aesthetician will respond via email within 24-48 hours. You can also browse our FAQ and Learn sections for self-service information.
Yes, our Live Chat service is completely free. There is no cost to connect with our aestheticians and receive personalized skincare advice. You are never obligated to make a purchase.
No account is required to use Live Chat. Simply click the chat button and enter your name to begin. However, having an account allows us to save your conversation history and product recommendations for future reference.
Chat sessions typically last 10-20 minutes, depending on the complexity of your questions. Our aestheticians will take as much time as needed to thoroughly address your concerns and provide helpful recommendations.
Yes, you can share photos through our chat interface. Photos can help our aestheticians better understand your concerns and provide more accurate recommendations. All photos are treated as confidential and are not stored after your chat session ends.
Our aestheticians' primary goal is to provide helpful advice, not to sell products. While they will recommend products that address your concerns, there is never any pressure to purchase. You can take their recommendations and decide what is right for you.
Ready to get personalized skincare advice from our expert aestheticians? Click the button below to start a live chat session.
In addition to Live Chat, we offer several other ways to get personalized skincare guidance:
