Accessibility Statement

Our Commitment to Accessibility

At SkinCeuticals, we believe that everyone deserves access to great skincare information and products. We are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with all applicable standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Accessibility is an ongoing effort for us. We continuously work to improve the accessibility of our website and ensure that our digital content is available to everyone. Our dedication to accessibility reflects our broader commitment to inclusivity and our belief that skincare should be accessible to all.

We recognize that accessibility is not a one-time project but an ongoing commitment. As technology evolves and new standards emerge, we continue to evaluate and improve our website to ensure it remains accessible to all users.

Accessibility Features

We have implemented the following accessibility features on our website to improve the user experience for visitors with disabilities:

Navigation and Structure

• Consistent navigation structure across all pages to help users orient themselves
• Skip navigation links allowing keyboard users to bypass repetitive content
• Properly structured headings (H1, H2, H3, etc.) to create a logical document outline
• Breadcrumb navigation to help users understand their location within the site
• Clear and descriptive page titles for every page
• Sitemap available for alternative navigation

Visual Design

• Color contrast ratios that meet WCAG 2.1 Level AA requirements
• Information is not conveyed by color alone
• Resizable text that can be enlarged up to 200% without loss of functionality
• Responsive design that adapts to different screen sizes and orientations
• Focus indicators for keyboard navigation
• Consistent styling and visual cues throughout the site

Images and Media

• Alternative text (alt text) for all informative images
• Decorative images are hidden from assistive technologies
• Video content includes captions where available
• Audio content includes transcripts where available
• Images of text are avoided where possible

Forms and Interactive Elements

• All form fields have associated labels
• Required fields are clearly indicated
• Error messages are clear and specific
• Form validation provides helpful feedback
• Buttons and links have descriptive text
• Interactive elements are keyboard accessible

Keyboard Accessibility

• All functionality is available using a keyboard
• No keyboard traps exist on the site
• Focus order follows a logical sequence
• Shortcuts do not conflict with assistive technology commands

Assistive Technology Compatibility

Our website is designed to be compatible with various assistive technologies, including:

• Screen Readers: Our site is compatible with popular screen readers including JAWS, NVDA, VoiceOver, and TalkBack. We use proper semantic HTML and ARIA attributes to ensure screen readers can accurately convey content.
• Screen Magnification: Content remains functional and readable when magnified up to 200% using browser zoom or screen magnification software.
• Speech Recognition: Interactive elements are labeled and structured to work with voice control software like Dragon NaturallySpeaking.
• Alternative Input Devices: The site can be navigated using various input methods beyond a traditional mouse, including keyboard-only navigation, switch devices, and eye-tracking systems.

Browser and Device Compatibility

We strive to ensure our website works across a wide range of browsers and devices:

• Browsers: Chrome, Firefox, Safari, Edge, and their mobile versions
• Operating Systems: Windows, macOS, iOS, Android
• Devices: Desktop computers, laptops, tablets, and smartphones

For the best experience, we recommend using the latest version of your preferred browser with JavaScript enabled.

Third-Party Content

Some content on our website may be provided by third parties, including embedded videos, social media feeds, and payment processing interfaces. While we strive to ensure all content meets accessibility standards, we may have limited control over the accessibility of third-party content.

We work with our third-party partners to ensure they meet accessibility standards and provide accessible alternatives when possible. If you encounter accessibility issues with third-party content on our site, please let us know so we can work to address the issue.

Ongoing Efforts

We are committed to continuously improving accessibility on our website. Our ongoing efforts include:

• Regular accessibility audits and testing by internal teams and third-party experts
• User testing with people who use assistive technologies
• Staff training on accessibility best practices
• Incorporating accessibility into our design and development processes
• Monitoring and responding to accessibility feedback
• Staying current with evolving accessibility standards and guidelines
• Remediating any identified accessibility issues in a timely manner

Known Limitations

While we strive to ensure full accessibility, we recognize that some areas of our website may not yet fully meet all accessibility standards. Known limitations include:

• Some older PDF documents may not be fully accessible. We are working to remediate these documents.
• Some third-party embedded content may have accessibility limitations beyond our control.
• Some legacy content may not meet current accessibility standards. We are actively working to update this content.

We are actively working to address these limitations and welcome feedback on any accessibility issues you encounter.

Alternative Access

If you experience difficulty accessing any content on our website, we are happy to provide information in alternative formats. Options may include:

• Large print versions of content
• Audio descriptions of visual content
• Plain text versions of documents
• Assistance completing online forms by phone

Please contact us to request alternative formats or if you need assistance with any aspect of our website.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers, have suggestions for improvement, or need assistance, please contact us:

• Email: accessibility@skinceuticals.com
• Phone: 1-800-771-9499
• Mail: SkinCeuticals Accessibility Coordinator, 575 5th Avenue, New York, NY 10017

When contacting us about accessibility issues, please include:

• The URL or page where you encountered the issue
• A description of the problem you experienced
• The assistive technology you were using, if any
• Your browser and operating system
• Your contact information so we can follow up

We will make every effort to respond to your feedback within 5 business days and work with you to resolve any accessibility issues.

Accessibility Standards

We aim to conform to the following accessibility standards:

• WCAG 2.1 Level AA: The Web Content Accessibility Guidelines (WCAG) 2.1 provide recommendations for making web content more accessible. Level AA conformance addresses the biggest barriers for disabled users.
• Section 508: We aim to comply with Section 508 of the Rehabilitation Act, which requires federal agencies and their contractors to make electronic and information technology accessible.
• ADA Compliance: We work to ensure our digital properties comply with the Americans with Disabilities Act (ADA) requirements for accessible digital experiences.

Accessibility Policy Updates

This accessibility statement was last updated on January 1, 2024. We review and update this statement regularly to reflect improvements and changes to our website. As we continue to enhance accessibility, this statement will be updated to reflect our progress.

Need Assistance?

Our customer service team is available to help with any accessibility-related needs or questions. We're committed to ensuring you can access our products and information.